Abstract: In our business we deal with a number of different types of customers, and more often than not we are faced with situations that require us to “push” DevOps in order to achieve success. First, in some circumstances, potential customers may arise with a complete lack of exposure to DevOps. To tackle this issue, it is essential to become a DevOps teacher and to educate in the beginning stages of the sales process in order to create a flourishing relationship. Next, when forming new partnerships or acquiring new clients, numerous parties become involved in a project and you must provide a good feedback system in place between many organizations. Another challenge is a developer or systems person who is 100% terminal. It is essential to help them shed the old ways and embrace automation. The last challenge is someone who only expresses interest in cold, hard facts, and are narrowly focused on solely what interests themselves. This is overcome by finding out something the user is really interested in, delivering those metrics, and correlating other metrics with the original, showing them how much more information may be gleaned from the available data.
Nate Johnson, CEO and founder of Reliam, graduated from the University of California Riverside in 1996 with a BA in computer science. He began his career at eNutrition as Manager of Systems and Networks and from there went to Guidance Solutions as a Senior Technology Consultant. Nate left his position at Guidance Solutions to be the Manager of Information Technology at iSuppli Corporation. After two years, Nate decided it was time to open his own company and in 2001 RIS Technology (now called Reliam) was formed. Most hosting companies didn’t manage the relationship between server management and the development of web application and Nate saw that as an important need in the industry. Reliam developed Internet Application Management which bridges the gap between services currently available from most managed web hosting providers and the complete management of each customer’s application.
Nate has written many articles and contributed to many books, most recently, Security Sage’s Guide to Hardening the Network Infrastructure. He also writes for industry blogs sharing his valuable experience, advice, and industry knowledge.