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Reconcile the world-views of ITSM and DevOps

Abstract:

I've been strongly critical of the application of DevOps in the past, as a dangerous undermining of production stability and controls.  Having been enlightened recently, I'm on an international quest to find the common ground between DevOps and traditional ITSM in order to find a model acceptable to both world-views.  There is more here .  My blog is widely read in the ITSM community with half a million visits annually.  There is also a Google+ discussion group. Both camps tend to compare their own perfect theory to their opponents' imperfect practices, and compare their own poster-child success stories to their opponents' horror stories. The same company names come up over and over ....

Lately more nuanced, reasoned positions are emerging, with rabid anti-ITIL voices like Galtieri and Chambers replaced in my feeds by the more moderate ones of Kim, Humble, Orzen, Willis...

I will devote 2013 to helping reconcile the world-views of ITSM and DevOps. There is a unified understanding in there somewhere.

I'm proposing to call the reconciliation initiative Kamu, which is  Maori for "join together in singing the chorus to a song (waiata)".

Speaker:

Rob England (@theitskeptic)