ChatOps is a relatively new concept coined by GitHub, in where daily operations are orchestrated in plain sight in the same chat room used to communicate with team members. The implementation of ChatOps is as much a cultural change as it is a technological one. This concept often brings up many concerns - are all my users trusted to use ChatOps? Should they be? How can I train them? Etc. This talk is a practical discussion expanding on the ChatOps concept - how do you get started, how should you prepare, etc.
James Fryman is an Information Technologist who builds, designs, curates, and evangelizes automation in all layers of the IT stack. Over the last decade, James has held roles in Information Technology that includes the domains of Information Security, Service Delivery, IT Operations, Development, and IT Management. He has learned through these experiences the importance of automation in all facets of Information Technology to accelerate delivery, reduce human errors throughout an application lifecycle. Currently, James works at GitHub assisting in the development and curation of systems scaling within the Operations group. He is also a frequent speaker on the topic of automation at conferences throughout the world.