Chicago 2014 - Proposal

Gold sponsors

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Customer Service & Support in Devops


By now youknow that Devops is not something you buy off the app store or on a consulting contract, but a philosophy and process around people and how we interact to do great things. You’ve blown up the silos, punched holes in the walls, and mastered the art of empathy for all the people in your organization - or have you? What about your customers? Without them, you wouldn’t have a product, and without their feedback, you wouldn’t know how the product works for them. This ignite will talk about where your customers fit into the Devops paradigm, why you’re already doing customer support whether you know it or not, and why everyone in Devops should participate in customer service & tech support on a regular basis.

Speaker Mark Cornick


Video (Mark starts at 5:45)

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Silver sponsors

DRW Trading VictorOps ServerCentral Puppet Labs Enova 10th Magnitude

Bronze sponsors

Opinion Lab

Media sponsors

O'Reilly Media Arrested DevOps Food Fight Show The Ship Show Blacks in Technology

Wifi sponsors

Cisco Meraki Backstop Solutions Group