Abstract: We often say that “DevOps is about empathy,” and we like how we’re breaking down silos and generating all the warm fuzzies, but what does it actually mean to be empathetic? We’ll look at specific tactics and strategies teams can use to promote empathy and inclusivity within our organization.


  • Communication frameworks and strategies: non-violent communication, hostage negotiator strategies, defusing charged situations. What are the specific skills and tactics used by masters of high-stress situations to calm people and get them on the same page?
  • Turning directional conflicts into approach conflicts: getting departments to create common goals so that the scope of disagreements changes from what's important to the simpler question of how to get there.
  • Tricks and tactics for inclusivity and relationship-building within the team and across your organization.


Speaker: David Shackelford, PagerDuty

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