Human Load Balancing – creative strategies for managing on-call

Abstract: I’ll present a taxonomy of both standard and totally non-standard ways companies have organized their on-call schedules and escalation policies to make sure incidents get handled quickly, work gets distributed fairly, and pain is minimized.

Details:

• How people set up schedules (and why): Weekly vs daily vs odd-length rotations
• Constructing primary/secondary/tertiary backup layers
• Race-to-the-pager, round-robin, and availability-driven response
• Multi-tiered support and NOC use cases

Video:

Speaker: David Shackelford, PagerDuty