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Culture and Deming

Facilitator: Lilibeth Dineros-Snell

Scribe: Jeff Gallimore

• Trying to break down silos
• Why was Deming successful in Japan and not here?
• Gladwell's "Power distance index"
• U.S. has an "I"-centric culture. Does that have something to do with it?
• John Wayne "cowboy culture" - anti working together?
• Worked in Japan because they were enduring a crisis in rebuilding
• Japanese culture - taking pride in their work
• Cultural differences in consequences of failure
• Did lack of resources in Japan drive innovation? Versus US where things are plentiful?
• "Necessity is the mother of innovation"
• Level of complacency in 50's in US - US was the big dog
• Baggage with Taylorism in US - hard to make the switch to new philosophy
• Benefit of "greenfield" in Japan