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DevOpsDays DC will return June 8-9, 2016.

Misconceptions about ITIL and DevOps

Facilitator: Steven Boyd

Scribe: Clinton Wolfe @clintoncwolfe

CAPTURE DISCUSSION NOTES, IDEAS, AND ACTION ITEMS HERE.

ITIL is a set of best practices around delivering value through IT services ITIL is not (just) about change management ITIL is more about incident response and management ITIL has a steep learning curve, defines detailed processes, defines explicit roles Roles => barriers between groups :) Some need for this formallity at very large scale (enterprise, military) ITIL is a framework HIgh adoption cost, not a MVP In what sense is ITIL a best practice? UK has some data on improved failure rate;