generally hire all of the same culture but not have a strategy
how do you know that empathy techniques are working?
even empathy within each silo, not also group to group.
could the tone turn this from passive to aggressive?
validating the feelings of the other person can calm the situation.
need to take the opportunity to calmly talk with the other groups.
frameworks that separate fact from feeling work the best
health check on different areas
google form dumped to a spreadsheet?
generally done before scrum meetings
how to bring something up something like this * “I’m hearing some grin ping around and I’m not sure what’s going on” * hey I heard this at a great conference.
Good follow-up reading: http://www.amazon.com/Nonviolent-Communication-A-Language-Life/dp/1892005034