Facilitator: Steven Boyd
Scribe: Clinton Wolfe @clintoncwolfe
CAPTURE DISCUSSION NOTES, IDEAS, AND ACTION ITEMS HERE.
ITIL is a set of best practices around delivering value through IT services ITIL is not (just) about change management ITIL is more about incident response and management ITIL has a steep learning curve, defines detailed processes, defines explicit roles Roles => barriers between groups :) Some need for this formallity at very large scale (enterprise, military) ITIL is a framework HIgh adoption cost, not a MVP In what sense is ITIL a best practice? UK has some data on improved failure rate;